How Game Insight Now collects, protects, and respects your personal information.
Game Insight Now (“we”, “us”, “our”) offers digital entertainment services including casino-style games, accessible via websites, mobile applications, and related online platforms (collectively, the “Services”). This Privacy Policy explains how we handle your personal information — how we collect it, protect it, use it, and respect your rights.
We are committed to upholding the privacy expectations of all users (“you”, “your”, “User(s)”), and we maintain this Privacy Policy to outline our data handling practices. We ensure compliance with applicable privacy laws, including Ontario’s Freedom of Information and Protection of Privacy Act (FIPPA) and Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) (together referred to as the “Acts”).
This Privacy Policy covers key areas such as:
By using Game Insight Now Services, creating an account, or accessing our platform in any form, you agree to this Privacy Policy. If you have questions or concerns, you may contact our Privacy Team using the contact form or by reaching out via mail, subject to the limitations defined under applicable law.
Game Insight Now is operated by Cadtree Limited, a Guernsey-registered company located at La Corvee House, La Corvee, Alderney GY9 3TQ. Cadtree Limited is licensed and regulated by the Alcohol and Gaming Commission of Ontario (AGCO) under License Number OPIG1236392, issued on June 23, 2022.
Game Insight Now collects and processes personal information in accordance with the Freedom of Information and Protection of Privacy Act (FIPPA), the Personal Information Protection and Electronic Documents Act (PIPEDA), and relevant Ontario regulations under the Alcohol and Gaming Commission of Ontario Act.
“Personal information” refers to recorded data about an identifiable individual. Depending on the context and purpose, we may collect the following categories of information:
This category includes details that can be used to directly or indirectly identify you, such as:
This type of data is anonymized and cannot be used to identify you. It includes technical and behavioral data collected to improve our Services:
If any anonymous data becomes linkable to you personally, it will be treated as personal information for as long as that connection exists.
The Services provided by Game Insight Now are not intended for individuals under the age of 19 or below the legal age of gambling in your jurisdiction — whichever is greater (“Legally of Age”). If you are not Legally of Age, you must not access, use, or register for our Services, and you should not provide any personal information.
Game Insight Now reserves the right to verify the personal information you provide. If we determine that a user is underage, we may take immediate action to delete that user’s data and restrict access. If you suspect that a minor has submitted information to us, please contact our support team immediately.
We collect and process personal information in order to operate, improve, and secure our platform. Below is an overview of how your data may be used:
These activities are carried out to ensure lawful operation of the platform and to enhance your experience while maintaining trust, transparency, and compliance with local regulations.
Game Insight Now may use your personal information — such as name, email address, phone number, or mailing address — to send promotional content related to our Services. These messages may include information about new features, platform updates, bonus opportunities, or partner offers that we believe may be of interest to you.
In some cases, we may work with trusted marketing affiliates or service providers (“Marketing Partners”) who help us deliver relevant communications. These may include direct emails, SMS, push notifications, or other digital channels. Any information shared with our Marketing Partners is done so strictly for promotional purposes related to gaming products or services that are permitted by law.
You can update your marketing preferences at any time by contacting our Customer Support team. Additionally, if you install our software or mobile app, we may use device-based notifications to keep you informed about features, offers, or service changes. By installing or using such software, you consent to receiving these messages.
If you no longer wish to receive marketing communications, you may opt out at any time. To do so, you can use the unsubscribe link included in marketing emails or contact our team directly via Live Chat. Please note that opting out of marketing communications will not affect service-related messages (such as account updates, legal notices, or transactional confirmations).
Game Insight Now does not sell or rent your personal information. However, we may share it with trusted third parties (“Recipients”) as needed to operate our platform, provide services, comply with legal obligations, and protect users and the integrity of our systems.
Personal information may be shared with the following categories of Recipients:
In all cases, we only disclose the minimum data required for each specific purpose. Shared information may be used by Recipients to:
We take all reasonable steps to ensure that any third parties handling your data comply with applicable data protection laws and treat your information with the same care we do.
Game Insight Now operates services that may involve transferring personal information to countries outside of Ontario. While those jurisdictions may not offer the same legal protections as Ontario’s Freedom of Information and Protection of Privacy Act (FIPPA), we apply safeguards to ensure your data is treated securely and in accordance with this Privacy Policy.
These safeguards may include contractual agreements (such as standard contractual clauses approved by relevant regulatory bodies) and technical measures to ensure that your information remains protected throughout any transfer process.
If you believe your privacy has been violated, or if someone is misusing the platform or acting inappropriately, please reach out to us directly via our Live Chat support.
When you access Game Insight Now Services, we and our authorized partners may use a variety of technologies — such as cookies, web beacons, pixels, tags, and scripts (“Tracking Technologies”) — to collect information about your device and browsing behavior.
These technologies help us understand how you interact with our Services, verify your location where required (e.g., Ontario compliance), customize your experience, improve performance, and provide relevant offers or content. We also use tracking to collect statistical and analytical data to improve usability and troubleshoot issues.
Some of these tools may be operated by third-party service providers, who are authorized to process this data solely for the purposes outlined in our Cookie Policy.
While using Game Insight Now, you may encounter links to third-party websites, services, or applications. Please note that this Privacy Policy applies only to our Services, and not to any third-party platforms — even if they are accessible from our site or mobile app.
These third-party platforms operate independently from Game Insight Now, and we are not responsible for their content, practices, or privacy protections. We strongly encourage you to review the privacy policies and terms of any external sites before interacting with them or sharing personal information.
By choosing to engage with a third-party website or service, you acknowledge that you do so at your own discretion and risk. Game Insight Now disclaims any liability arising from such usage.
If you register an account through Game Insight Now, we will retain your personal information for as long as your account remains active. This allows us to provide Services, manage your experience, and meet regulatory requirements.
In addition to active account periods, we may retain personal information to fulfill legal obligations, including requirements under applicable gaming laws, Know Your Customer (KYC), Anti-Money Laundering (AML) regulations, and our agreements with iGaming Ontario (iGO).
If you wish to request the deletion of your personal data, you may contact our team at [email protected]. We will make reasonable efforts to comply with your request, subject to legal and regulatory constraints.
Under the Freedom of Information and Protection of Privacy Act (FIPPA), you have the right to access and ensure the accuracy of your personal information. Under the Personal Information Protection and Electronic Documents Act (PIPEDA), you may withdraw previously given consent to the collection or use of your data — although doing so may limit your access to certain Services.
You may contact us at any time to request any of the following actions:
Please note that these rights are subject to applicable laws, including regulatory obligations under Ontario gaming law, and may be limited in certain legal or operational contexts. We reserve the right to correct or remove data in accordance with our policies and legal requirements.
If you believe your privacy rights have not been respected, you have the right to file a complaint with a regulator. In Ontario, you may contact iGaming Ontario (iGO) for further escalation. Game Insight Now will fully cooperate with investigations conducted under the Customer Care and Player Disputes Resolution (CCDR) policy.
Game Insight Now applies strict physical, technical, and organizational safeguards to protect the personal data we collect and store. Our security framework is designed to prevent unauthorized access, maintain data confidentiality, and ensure the responsible use of information.
These protections are appropriate to the sensitivity of the data and include the following industry-standard controls:
While we take all reasonable precautions to secure your data, no system can be guaranteed 100% secure. Game Insight Now cannot be held responsible for unauthorized access resulting from acts beyond our control.
Protecting your personal information is a top priority at Game Insight Now. We implement and regularly review technical, physical, and procedural safeguards to prevent unauthorized access, maintain data security, and ensure proper data handling practices. These measures align with industry best practices and are scaled based on the sensitivity of the information we process.
Despite these efforts, no system is entirely immune to risk. Information transmitted over the internet may be subject to unauthorized access, and we cannot guarantee absolute protection. If we become aware of a breach involving your personal information that poses a real risk of significant harm, we will promptly notify you and the appropriate authorities, including the Office of the Privacy Commissioner of Canada and iGaming Ontario, as required by law.
Game Insight Now maintains a structured Incident Management Process to address any potential data or system compromise. This process consists of three core phases:
We assess the severity and scope of any suspected incident by engaging internal departments, assurance teams, and critical service providers. Monitoring efforts are heightened immediately, and investigative protocols are activated to determine the source and impact of the event.
Once the threat is contained, we begin integrity audits to identify any affected data. Damaged or compromised assets are sanitized and restored. Player balances and impacted transactions are compiled into a recovery report, which is reviewed and approved before refunding or restoring affected accounts. Full validation is conducted before systems are returned to operational status.
Impacted users will be notified via email or in-platform messaging. Details of any exposed personal information will be disclosed, and users may be prompted to reset their passwords for security. Reports will also be submitted to applicable regulatory bodies, including iGO and the Office of the Privacy Commissioner of Canada, in line with legal and compliance obligations.
Game Insight Now cooperates fully with regulators and relevant authorities to manage, report, and remediate any breach to the fullest extent required under privacy law and our licensing conditions.
If you have any questions about this Privacy Policy, our data practices, or your personal information, you can reach us through our Live Chat feature available on the contact page.
We aim to respond within a reasonable timeframe. If you are not satisfied with our response, you may contact your local privacy regulator or the appropriate data protection authority.
Learn how Game Insight Now uses cookies and tracking technologies to improve your experience.
When you visit or interact with Game Insight Now Services — including our websites, mobile apps, or any embedded content — we and our trusted partners may use cookies and other tracking technologies (such as pixel tags, scripts, beacons, APIs, and device identifiers) to collect data.
These technologies help us understand user behavior, optimize site performance, personalize your experience, and deliver relevant advertising. They also enable functionality like language preferences, secure login, and page transitions.
Some tracking tools are operated directly by us, while others are provided by third parties. All tools are governed by our commitment to user privacy and transparency.
Cookies are small text files containing data (usually made up of numbers and letters) that are stored on your device when you visit a website. Cookies help remember your preferences and enable features that make the experience smoother — such as keeping you logged in or saving your language settings.
Cookies are widely used to make websites work more efficiently, support navigation between pages, and improve overall usability. They also assist in ensuring that the advertisements and content you see are more relevant to your interests.
To learn more about cookies in general, you can visit www.allaboutcookies.org.
Tracking technologies are stored on your device when you access Game Insight Now Services. These may include both:
Tracking tools may be set either temporarily (only during a single session) or persistently (across repeat visits).
We use several categories of tracking technologies, each with a specific purpose:
Social media features (such as Facebook “Like” or “Share” buttons) may also set cookies through our site. These features are governed by the privacy policies of their respective providers.
| Tracking Technology | Type | Purpose |
|---|---|---|
| Analytics Cookies | First-Party Tracking Technology | Used to understand how users interact with our content. These cookies help us generate usage reports, determine referral sources, improve user experience, and optimize platform performance. |
| Other Functional Cookies | First- and Third-Party Tracking Technologies | Support core functionality, such as remembering login credentials and site preferences. These cookies may also operate within secure account sections to enhance usability and session continuity. |
Game Insight Now does not currently respond to automated browser signals such as “Do Not Track” requests. However, you have several ways to manage how cookies are used on your devices. Please be aware that disabling or blocking cookies may impact certain features or functionality of our Services.
You can modify your cookie preferences at any time using your browser settings or by selecting options through our site’s cookie controls. If you'd like to revisit your preferences, click here.
Most modern browsers allow you to view, delete, block, or allow cookies — either globally or on a per-site basis. You can also control third-party cookie settings separately. Keep in mind that settings often apply only to the specific browser or device you’re using.
You can find more information and support for managing cookies in your browser via the links below:
To opt out of targeted advertising cookies from third parties, you can visit the Network Advertising Initiative. This allows you to manage ad preferences across many advertising platforms.