Responsible Gaming

At Jackspots City Casino, we’re committed to providing not just top-tier entertainment, but a safe and mindful gaming environment where every player can enjoy their time with confidence and control.

Overview

On this page, you’ll find valuable information and tools to help promote healthy play. This includes helpful strategies, age restriction tips, and a breakdown of features designed to help manage your gaming activity through your account settings.

Information

  • Underage Gaming: You must be at least 19 years old and physically located in Ontario to use our services.
  • Player Limits: Set customizable deposit, spend, and time limits directly from your account dashboard.
  • Self-Exclusion: Temporarily or permanently block your access to the platform at any time via your account or with the help of our support team.

How to Gamble Responsibly

  • Always treat gambling as a fun activity, not a source of income.
  • Never chase losses — only play what you can afford to lose.
  • Use deposit and session limits to maintain control.
  • Ensure gambling is just one of your recreational activities.
  • Take regular breaks to reset your focus and stay aware.
  • Avoid gambling under emotional stress or the influence of substances.
  • Understand the odds and play fairly and responsibly.
  • If gambling feels out of control, reach out for help — it’s free and confidential.

Support Resources

If you or someone you know may be affected by problem gambling, the following services offer free, professional help:

Underage Gaming

It’s illegal for anyone under the age of 19 to gamble at Jackspots City Casino. We take strict measures to protect minors and promote safe access for eligible players only.

Every new account is thoroughly verified to confirm legal age. If we detect or suspect underage use, the account is immediately terminated and any associated funds are forfeited.

What to Do If You Suspect Underage Gambling

If you believe a minor is accessing our services, please contact us via Live Chat immediately. Our team will investigate and take prompt action.

Parental Control Tools

  • Install trusted tools like Net Nanny® to block gambling content and manage screen time.
  • Use Bet Blocker to restrict access to gambling websites across family devices.
  • Enable built-in parental controls on your devices (smartphones, tablets, computers, or smart TVs) for added protection.

Player Limits

At Jackspots City Casino, we offer a range of responsible gaming limits so you can manage your play in a way that suits you. All changes are processed using the GMT +2 time zone.

While adjusting your limits is available at any time, we encourage players to make these decisions with care. Please do not increase your limits to chase losses — responsible play comes first.

For your protection, any request to increase a limit will come into effect only after a mandatory 24-hour waiting period. This gives you time to reconsider or cancel the change if needed.

Deposit Limits

Set a maximum amount you're allowed to deposit over a selected time frame. Deposit limits are a great way to stay in full control of your spending and stay within your personal budget.

Loss Limits

Set a limit on how much real money you’re prepared to lose per day, week, or month. Loss limits are calculated using your cash balance only and reset automatically at midnight (GMT +2).

Session Limits

Set the maximum duration you want to play per session, day, week, or month. This helps you enjoy gaming while maintaining balance with your personal schedule.

Self Exclusion

If you're concerned about your gambling habits, our Self-Exclusion tool offers a secure and reliable way to step back and regain control. This feature is available directly through your account settings or by contacting Player Support.

Temporary Exclusion

Take a short-term break from gaming. Your account will be locked for the selected time period and reactivated automatically once it ends. You won't be able to deposit or place bets during this time.

Permanent Exclusion

Choose a long-term exclusion starting from 6 months or more. During this period, your access is fully restricted and account reactivation requires a formal request after the exclusion ends.

What Happens During Exclusion?

Your account is locked for the entire exclusion period. You won’t be able to log in, deposit funds, or gamble. Attempts to create new accounts are monitored and restricted to ensure your protection.

Next Steps After Exclusion

Choosing to self-exclude is a strong and positive action. These resources can offer you continued support, advice, and helpful tools:

  • Net Nanny® – Parental control software to help block gambling content on shared devices.
  • ConnexOntario – 24/7 helpline for mental health and addiction support in Ontario.
  • Responsible Gambling Council – Education and prevention resources for individuals and families.
  • Bet Blocker – Free software that restricts access to thousands of gambling sites across devices.